+44 121 4683264 
+44 121 4683264 
Our team is what makes us a successful property management company. We believe no matter how advanced the tech gets, you can’t replace the human touch.
That’s why behind every touch point, we’re proud to have a member of the SevenStays team helping to bridge the gap between human-centred hospitality and thoughtful technology, making short term lets simple.
The people behind the SevenStays team
We are a team of close-knit and talented industry experts based in Birmingham, ready to help you maximise your property’s potential.
Charlotte Thursfield
CEO
Your Favourite food?
Street Food in George Town, Malaysia
What’s the travel destination that was most memorable to you and why?
Cambodia because of its diversity. Phnom Pehn sobering recent history include the Tuol Sleng Museum and Killing Fields. The jawdropping Angkor Wat temple was worthy to see the sunrise, then fun cultural centre found in Pub Street Siem Reap, not forgetting realaxtion on the island of Koh Rong.
Recommend a place to stay in the UK and why?
Being a Brummie it’s Birmingham. There is great shopping and so much to see and do!
Laura Salter
Lettings Director
What you love doing in your spare time?
Going away in my caravan, it could be 5 minutes down the road, but it feels like you are on holiday, which is perfect for relaxing at the end of a busy week.
Do you have a travel tip?
Just be organised, don’t over plan by putting yourself on a strict schedule and definitely do not overpack!
How you deliver amazing customer service?
By listening to our clients and understanding what they want. Communication is also key.
Sharon Plevin
Senior Head of Guest Services
Recommend a place to stay in the UK and why?
Exeter city is a lovey place to stay, it has everything you could need restaurants, bars, shopping, and is also close to the coast. It’s a place I have been visiting since I was small.
Do you have a travel tip?
Plan, pre book, be organised, and enjoy!
What you love doing in your spare time?
Riding my motorbike and keeping fit.
Oliver Hutchins
Sales and Marketing Director
What’s the travel destination that was most memorable to you and why?
Remote part of Rhodes, Peaceful break with beautiful beaches all to ourselves.
Recommend a place to stay in the UK and why
London, so much to do, love the hustle and bustle.
How you deliver amazing customer service?
Empathy to try and understand customers needs and where and why they are doing what they are doing.
Sam Cole
Head of Onboarding and Property Care
The travel destination that was most memorable and why?
Thailand, different lifestyle with views out of this world.
Recommend a place to stay in the UK and why?
Ramsgate, up and coming area with loads of attractions and facilities to suit everyone’s needs.
Do you have a travel tip?
Travel as much as you possibly can to see the world.
Kevin Cleary
Property Maintenance Engineer
What you love doing in your spare time?
Home improvement and listening to records.
Recommend a place to stay in the UK and why?
Liverpool city for the night life.
How you deliver amazing customer service?
By always doing the best job possible and foreseeing and preventing future issues from occurring.
James Dunn
Senior Head of Lettings
What’s the travel destination that was most memorable to you and why?
New York as got engaged there.
Favourite place to visit?
Would have to be Birmingham – I’m biased but think Birmingham gets a bad reputation sometimes, but it’s a real gem!
How do I deliver good customer service?
Being available, and always communicating effectively to manage everyone’s expectations.
Tania Ebanks
Senior Guest Relations Support
What you love doing in your spare time?
Cinema, badminton and walking.
What’s the travel destination that was most memorable and why?
Disney World, because I love all things Disney
Do you have a travel tip?
Do it as much as you can while you can, as you may not always have the opportunity.
Emma Loth
Lettings Maintenance Manager
How you deliver amazing customer service?
By putting myself in the customers position, empathise where required and take time to listen to what they need to make the situation better.
Do you have a travel tip?
Always plan, pre book, be organised and enjoy. packing light is always a given.
What do you love doing in your spare time?
Traveling, even if it’s just in the UK to go walking.
Tia Begum
Senior Property Manager
Do you have a travel tip?
Pack your case then remove half of the content, because you never need as much as you think!
How you deliver amazing customer service?
Always keep your promises and do what you say you will do!
Recommend a place to stay in the UK and why?
London, so much to do, love the hustle and bustle.
Tom Thursfield
Property Manager
How you deliver amazing customer service?
Be as transparent as possible.
What’s the travel destination that was most memorable and why?
Sri Lanka
Recommend a place to stay in the UK and why?
Ramsgate – good fish and chips, lovely coastline and a great little getaway from bigger cities.
Callum Simpson
Sales and Host Support
The travel destination that was most memorable and why?
Remote part of Rhodes, Peaceful break with beautiful beaches all to ourselves.
Recommend a place to stay in the UK and why?
Liverpool city for the night life and incredible restaurants.
Recommend a place to stay in the UK and why?
Exeter city is a lovey place to stay, it has everything you could need restaurants, bars, shopping, and is also close to the coast, it’s a place I have been visiting since I was small.
Caroline Ellis
Guest Relations Support
Your Favourite food?
To many favourites: Sushi, Italian, Roast dinner….and chocolate.
The travel destination that was most memorable and why?
New Zealand. Spent quite a bit of time travelling there. I have family from there and it is such a beautiful place.
What you love doing in your spare time?
Crocheting. I love to make things for other people and raise money for charity doing so. I also love to go to art galleries.
Ben McGarry
Assistant Accountant
The travel destination that was most memorable and why?
Boston for the sights, sports and for St Patrick’s Day Parade.
Recommend a place to stay in the UK and why?
Manchester – Has a wide variety of events, restaurants and bars for all tastes.
Do you have a travel tip?
Research the local area to gain a real taste of the local surroundings.
Mary Frank
Accounts Assistant
What’s the travel destination that was most memorable and why?
Visiting Paris because I saw the Eiffel Tower.
What you love doing in your spare time?
Going to the gym, trying new recipes.
How you deliver amazing customer service?
By being sympathetic and compassionate to the customers needs.
Want to work with us?
We’re always looking for talent, so if you’re interested in working with SevenStays, please send your CV to:
Get in touch
If you’re interested in finding out how the we can help you alleviate the stress of hosting and unlock your earning potential with our full service property management, get in touch with us today.
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