How to Manage an Airbnb Remotely: A Guide | SevenStays

How to manage an Airbnb

Running a successful Airbnb business remotely

Particularly since the Covid-19 pandemic, working remotely has become more popular. Airbnb adopted the remote work initiative, enabling Airbnb employees and hosts to manage their vacation rental property from anywhere. In this blog, SevenStays shares our top tips for running an Airbnb business in the UK remotely and how to measure your success, from the perspective of a professional property management service.  Our expertise in the real property and rental market mean that we can help you to earn the most money from your property.

Enlist a repair team

Hosts are responsible for making their guests’ stay in your property an enjoyable and comfortable one. This includes keeping the property clean and managing other needs, such as ensuring the house or apartment is in good repair. There should be no broken appliances or leaks. However, working remotely, you won’t be physically present to respond to your guests’ needs, so it’s important to enlist a trusted team of professionals who can take care of any maintenance issues. Here are the people your team could include. 

You should consider a handyman who is skilled in many types of home repair issues, and is available regularly. 

A housekeeper or professional cleaning company will be able to ensure that your Airbnb rental remains in pristine condition in your absence and when your guests leave. Most professional cleaning companies will take care of any missed areas, like worktop stains or cobwebs. 

It’s important to have an electrician or HVAC (Heat, Ventilation, Air Conditioning) repair team at hand. If your guests experience any problems with the heating system or air conditioning unit, you’ll need to have a professional who can repair this swiftly. 

Make sure that you can rely on your repair team, and that you’re able to communicate with them 24/7. They also need to be able to reach out to you if there are any problems with your property. As your guest is staying in your property 24/7, they need access to assistance around the clock too, in order to provide a pleasant experience. 

In addition, communicate with your service providers about the requisite standards for their work, so that they can provide the guest experience that wins good reviews.

Consider self-check in

Installing an electronic entrance to your property will give your guests a convenient experience. A keyless entry will allow guests to check in and out of your home as they want, meaning you don’t have to worry about being present when they come and go. 

Keypads, lock boxes and smart locks are popular options for self check-in. Lockboxes are storage devices for keys, in which guests manually enter a code to access a physical key. The box can be installed on the door or a wall, or hidden in a safe place. You can also change the code after each guest’s departure. 

Keypads mean physical keys are unnecessary. You can send guests their code before their arrival, and they can use the same code throughout their stay. 

Smart locks also don’t require a physical key. Guests can open the door using a mobile app or keypad. The smart lock can also be synced with your Airbnb account using third-party software. An email containing the code to access your property is sent to your guests ahead of their stay.

Security Measures

Your guests need to feel safe in your property if they are to leave positive reviews. Therefore, having security measures in place is a real priority if you want your guests to enjoy their stay. Here are some of the things SevenStays recommend you consider.

Lighting: Ensure there is proper lighting, and check the outdoor lights work correctly. 

Security cameras: Think about installing cameras at the front and back entrances to your property, on hallways, or anywhere else that may be necessary. Remember that there should be no breach of your guests’ privacy, however, and you will need to inform Airbnb of the existence of any security cameras. 

Clear entrances: Ensure there are no obstructions near entrances to your property, which could threaten your guests’ safety. 

Emergency contact numbers: Provide guests with emergency numbers, either via email or placed on a notice board. These could include local police, local fire services, and your emergency contact number. 

Alerts and sensors: Install alerts and sensors that will be activated if anything unusual occurs. Ring Security Systems, for instance, allow you to monitor anyone who comes to the front door of a property. 


A guestbook is both a way to enhance your guests’ experience, and also to inform them of the house rules and any other useful or essential information they need to know. Running a remote Airbnb business, it’s highly recommended to offer a comprehensive guestbook, which is well detailed and clearly written. This will help you on your way to positive reviews. 

Your guestbook should include the following: 

  • Transport links
  • Local attractions, restaurants, bars, and any other facilities in the area
  • Check-in and check-out procedures
  • House rules
  • WiFi code and Troubleshooting information 
  • Contact numbers 

You should place the guestbook in an easily noticeable place, such as on the living room coffee table or kitchen worktop. 

It’s also worth considering putting together different guest books aimed at different types of guests, adapted to their needs and the length of their stay. For example, a business guest and tourist might have different priorities; guests staying for two months will likely require more extensive information about the area than those staying for two nights.


It’s important to ensure that your property includes essential amenities for your guests, particularly as a remote Airbnb host. Basic amenities are all the things which make your home feel like a ‘home away from home’. An Airbnb survey revealed that amenities are a priority for guests, so make sure that you have enough supplies.

Here’s a list of necessary amenities you can provide: 

  • Toilet paper, paper towels, napkins and bathroom supplies like shower gel, soap, and possibly shampoo and conditioner. 
  • Kitchen supplies – tea bags, coffee filters, sugar. Breakfast services, snacks, salt and pepper, as well as washing up products
  • Cleaning items – laundry detergent, surface cleaner, washing up liquid, rubbish bags, and so on, are important so your guests can clean up during their stay.
  • Complimentary gift – a bottle or wine or box of chocolates is a nice additional touch that can make guests feel welcome. 

As a remote host, you can order these items from a local supermarket and have them delivered, or you can ask your housekeeper to purchase them for you.

Enlist a professional Airbnb management company

Running an Airbnb business can be stressful; you may not be available, or may not want, to have to liaise with third parties like housekeepers or repair teams around the clock.  We arrange support with any issues for your guests 24/7, be it with amenities or repairs.

SevenStays, an Airbnb management company, takes care of all aspects of the management of your property, contacting you only when necessary. We check in your guests, liaise with cleaners after departure, and ensure that the entire process is efficient and hassle free, from booking to departure.

Our expert team knows how Airbnb works for a landlord or property owner, and we will ensure that your guests have the experience that encourages them to leave positive reviews, increasing your future booking rates. In addition, positive reviews will help with the visibility of your listing on Airbnb, increasing your earnings. In the short lets industry, demand fluctuates over time – we monitor this, and will suggest the most efficient price

At SevenStays, we take care of all guest communication, and keep a record of finances (such as arranging payments to third parties, like cleaning teams), making it easy for you to maximise your property’s potential.


The SevenStays Blog is a great place to get to grips with the world of airbnb hosting, and the support that we offer. Check out our latest blogs below, or for more advice why not take a look at the entire archive?

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