The Role Of An Airbnb Property Manager | SevenStays

Understanding the Role of an Airbnb Property Manager

The Airbnb marketplace has revolutionised the travel industry, offering travellers unique accommodation experiences, and letters the opportunity to earn income from their property. However, managing an Airbnb property can be time-consuming, especially for hosts juggling multiple properties or those who combine hosting with another full-time career. An Airbnb property manager is the ideal property management professional to help hosts in such a position — these experts can handle all of the ins and outs of property management, ensuring a hassle-free experience for hosts and guests alike. In this article, the SevenStays team will delve into the role of an Airbnb property manager, the services they provide, and how to find a manager that’s a good fit for your needs as a host.

What is an Airbnb Property Manager?

Airbnb management service is the term used to refer to a professional company or individual that assists property owners in managing their short-term rental properties on platforms like Airbnb. They typically offer a wide range of services, including listing management, guest communication, cleaning services, maintenance, and more designed to help property owners maximise their rental income and ensure a high-quality experience for their guests. SevenStays is no different in this regard, so click here to learn more about each of the services that we provide.

The Key Responsibilities of an Airbnb Property Manager

The primary duties of an Airbnb property manager include the following activities:

Listing creation and optimisation

An Airbnb property manager knows the ins and outs of creating eye-catching listings that appeal to potential guests. They’ll craft an engaging description, choose the best photos to show the property off at its best, and use their knowledge of online marketing to ensure that the property ranks highly in Airbnb search results.

Pricing strategy and management

Boasting an extensive expertise in the short-term rental market, a good Airbnb property manager will be able to help a host develop a pricing strategy that maximises your rental income. They’ll monitor market trends, consider factors such as seasonality and local events that may affect demand for your property, and adjust pricing accordingly to ensure that it remains competitive in its local market.

Booking and guest communication

A well-equipped Airbnb property manager will be able to handle all guest communications on the host’s behalf, from answering inquiries and managing bookings to addressing any concerns during their stay. By promptly responding to messages and providing helpful information, a good property manager will help to ensure that guests have a positive experience, increasing the likelihood of positive reviews and repeat bookings.

Property maintenance and cleaning

An Airbnb property manager will coordinate and arrange all necessary cleaning and maintenance tasks between guest stays, ensuring your property remains in top condition. They’ll also liaise with trusted service providers, such as cleaners, handymen, and gardeners, to handle any work that is required.

Guest experience management

Property managers are experts at creating memorable guest experiences. They’ll be able to tell you what to include in your welcome packs (and maybe even help you put them together), they’ll be able to provide recommendations for local attractions, and in general handle all of the ‘little things’ that go a long way towards setting your property apart from the competition.

Legal and regulatory compliance

An Airbnb property manager will help you navigate the often-complex world of rules and regulations surrounding short-term lets, and by doing so help to ensure that your property complies with local laws and Airbnb’s policies. They can also manage any necessary permits, licences, and tax reporting on your behalf.

How to Choose the Right Airbnb Property Manager

When selecting an Airbnb property manager, property owners should consider the following factors:

Experience and expertise:

Property owners should look for a property manager with a proven track record of managing Airbnb properties in their area. The manager they choose should have a deep understanding of the local market, regulatory landscape, and the short term rental platforms to be used – since Airbnb property managers such as SevenStays are also able to help hosts using other platforms too, such as Vrbo, or Zoopla.

Communication and responsiveness:

Effective communication is essential for successful property management. Hosts looking for support in this area should choose a manager who is prompt, professional, and transparent in their communication with both the host and their guests.

Services offered:

It is essential that the property manager a host chooses to partner with offers all the services they require, so be sure to check their service offering in full before making a decision. In addition, some managers may also offer additional services that a host might find useful, such as assistance with interior design, or professional photography.

Fees and pricing:

Hosts should understand all fees and costs associated with the property manager’s services clearly before coming to an agreement with the manager to provide support. This is especially important as pricing models can vary – some managers charge a percentage of your rental income, while others may charge a flat fee, or a combination of both.

By carefully evaluating these factors, hosts in the market for such services are more likely to find an Airbnb property manager who can support their property and their hosting goals effectively, and help them find success in the short-term rental market.

Can I hire an Airbnb property manager for multiple properties?

Yes, and indeed many property managers have extensive experience managing multiple properties for a single host. This can be extremely advantageous for the host too, as the manager will be able to leverage their expertise and resources across their entire property portfolio.

How much can hosts expect to pay for property management services?

The cost of hiring a property manager varies depending on their fee structure and the services they provide, as well as any additional costs or fees that they may charge. This is why it is important for hosts to understand what they’re paying for (and what they’re getting for their money) with each potential management partner, before they commit to a given provider.

For answers to further FAQs with more of a focus on SevenStays’ property management services and life as a SevenStays client, why not take a look at our dedicated FAQ page?


An Airbnb property manager can be a valuable asset for hosts looking to maximise their rental income and ensure their property stands out in the competitive short-term rental market. SevenStays are a highly experienced provider of these services – partnering with us gives hosts the peace of mind knowing that their property is in expert hands, and that their guests are receiving a high-quality, memorable experience. If you’d like to know more about how we do what we do and how we can help your property succeed, or even if you’re ready to get started as a SevenStays client, reach out to our team today.


The SevenStays Blog is a great place to get to grips with the world of airbnb hosting, and the support that we offer. Check out our latest blogs below, or for more advice why not take a look at the entire archive?

Insights to your Inbox

Sign up to receive our newsletter packed with industry insights, trends and advice to help you stay ahead of the competition.

    Thank you for signing up.